Overview
Backline is a software-as-a-service product operated by Kamron Beheshti ("Backline", "we", "us"). This policy covers refunds for paid Backline+ subscription charges processed through Stripe. Because Backline is a digital service with no physical goods, there is nothing to physically return — "returns" here means refund requests for a charge.
14-day money-back on your first charge
If you are unhappy with Backline+ for any reason, you can request a full refund of your first paid charge on a plan within 14 days of that charge. We will refund the amount in full to the original payment method and end the paid subscription at that time.
Renewals
Backline+ subscriptions renew automatically. Refunds on renewal charges are handled on a case-by-case basis — for example, unused service, an unnoticed renewal, or a billing error. To avoid being charged for a period you don't intend to use, please cancel before the renewal date (see below).
Cancellations
You can cancel your subscription at any time from Settings → Billing. When you cancel, your Backline+ access continues until the end of the period you've already paid for; charges are not automatically pro-rated.
What isn't refundable
The following are generally not eligible for a refund:
- Usage-based add-ons or credits that have already been consumed.
- Charges older than 14 days that fall outside the case-by-case renewal review described above.
- Third-party fees (e.g. currency conversion) applied by your bank or card network.
How to request a refund
You can dispute the payment via Stripe, or email support@backline-hq.com — or for Backline+ members, use the priority contact form. Please send from the email attached to your account and include:
- The date of the charge you'd like refunded.
- Your Stripe receipt number (from the receipt email), if handy.
- A brief note about the reason for the request.
We aim to respond within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Chargebacks
If you have a billing concern, please contact us first — most issues can be resolved quickly by email or contact form. Filing a chargeback before reaching out can suspend your account while the dispute is investigated.
Changes to this policy
We may update this policy from time to time. Material changes will be announced in-app and the "Last updated" date above will change. Continued use of Backline after an update means you accept the revised policy.
Contact
Questions about this policy or a specific charge? Email support@backline-hq.com.